Shipping and delivery
All orders are shipped from Stockholm, Sweden by DHL with full tracking all the way.
The shipping cost depends on the weight and recipient country. The shipping is calculated at checkout before payment. We don't have any pricing on this page as the shipping cost will be displayed in your own currency in the checkout, but to give you an idea:
0-3 kg: approx. €5-10
3-9 kg: approx. €10-18
If you wish to order more than one full box of salt or clay, you have to place one order per box. We can only fit one small item (ie a lotion) inside those boxes. Don't hesitate to contact us if you have any questions regarding shipping. We are happy to help.
Orders are packed and handed over to DHL within 1-2 working days. The total delivery times below include this.
| Going to | Delivery | Total delivery time |
|---|---|---|
| Sweden | Service point | 2–4 working days |
| Denmark | Service point | 3–5 working days |
| Germany | Home delivery | 3–6 working days |
| Finland | Service point | 4–6 working days |
| The Netherlands | Home delivery | 4–6 working days |
| Estonia, Latvia | Service point | 4–7 working days |
| Belgium, Poland | Home delivery | 4–7 working days |
| France, Lithuania | Service point | 5–8 working days |
| Austria, Croatia, Czechia, Hungary, Italy, Luxembourg, Slovakia, Slovenia, Spain | Home delivery | 5–8 working days |
| Ireland, Portugal | Home delivery | 6–9 working days |
We do not ship to the UK, Norway, Åland, Switzerland or the Canary Islands. Please contact us, and we'll refer you to an alternative reseller in those countries.
If something is delayed, lost or returned to us
If your order hasn't arrived within the estimated delivery time, or the tracking has stopped updating, please contact us. We will open a trace with DHL and follow it up.
If DHL confirms that the parcel is lost, you decide what happens next: we send you a replacement, you get a store credit to place a new order, or we refund your order in full.
Parcels held at a service point are only kept for a limited period. If a parcel isn't collected, or cannot be delivered to your address, DHL returns it to us. We will then refund your order, but not the shipping cost, since the parcel has already been sent.